Refund & Returns Policy

Our Commitment to You

At Zovela™, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.

Returns

We accept returns within 14 days of delivery, provided the item is:

  • Unused and in its original condition
  • In the original packaging with all accessories included
  • Accompanied by proof of purchase

To initiate a return, please contact us at umersouth@gmail.com or via WhatsApp at 062 399 5768 with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to a defect or our error

Exchanges

If your device arrives damaged or defective, we will gladly exchange it at no additional cost. Please contact us within 48 hours of receiving your order with photos of the damage.

Non-Returnable Items

  • Items that have been used or show signs of wear
  • Items returned after the 14-day window
  • Items without original packaging or accessories

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received. We recommend using a trackable shipping method, as we cannot be held responsible for lost return parcels.

Contact Us

For any questions about your return or refund, reach out to us:

Zovela™ — All About Hair. We stand behind every product we sell.